Numarqe Help Center | Support & FAQs for Corporate Credit Cards

What is NUMARQE?

It is the ultimate corporate card.

We have developed state-of-the-art technology to digitise the entire card experience. In one simple-to-use platform, you can manage your entire corporate card spending across your company, giving you complete transparency and control on who is spending on what, where, when and why. What’s more, NUMARQE cards are Mastercards backed by credit provided by NUMARQE, universally accepted across the globe and available in multiple currencies. NUMARQE’s AI-driven technology enables us to underwrite credit risk in real-time and offer your company much more substantial limits than other credit providers.

In which countries is NUMARQE available?

UK & Europe (EEA)

NUMARQE is currently only available for companies incorporated in the UK and the European Economic Area (EEA). We plan to expand to other jurisdictions this year.

What currencies does NUMARQE support?

GBP, EUR and USD.

NUMARQE currently offers GBP, EUR and USD currencies for your corporate cards. You can choose your currency when you add a new card to your account. A card can only be denominated in one currency but you can spend on your card anywhere regardless of the currency. We plan to launch more currencies later in the year.

Why are NUMARQE credit limits so much higher?

We underwrite credit in real-time using metrics generated from open banking. NUMARQE’s AI-driven technology enables us to underwrite credit risk in real-time and offer your company much more substantial credit limits than other credit providers. Your credit limit will be determined by a number of different factors, primarily driven by your company metrics including financial performance, card activity, repayment history and credit scores. Our credit limits are dynamic, which means they flex on your company’s metrics. In simple terms, we can offer much higher limits to corporates with more positive metrics than their peers.

How can I become a NUMARQE Customer?

Book a demo and apply in a few easy steps.

Simply book a demo with us and talk to one of our friendly NUMARQE account managers to get started.

Where are NUMARQE cards accepted?

Any merchant that accepts Mastercard.

Wherever Mastercard is accepted, NUMARQE cards are accepted too. Mastercard is a leader in world payment technology and it’s network spans over 60 million merchants in more than 200 countries.

What does NUMARQE offer?

We only offer Mastercards with a credit line provided by NUMARQE. You do not have to pre-fund your spend on your cards. Our cards are backed by a credit line provided by NUMARQE, meaning you have a minimum of 30 days credit on your purchases. You must settle your credit balances in full every month on the specified due date.

What type of cards are available with NUMARQE?

Virtual & Physical

NUMARQE offers both virtual and physical cards. Virtual cards are compatible with both Google Pay and Apple Pay.

Why do I need NUMARQE virtual cards?

More control and transparency on your spending.

Virtual cards are digital versions of physical cards, with all the card data being accessible on the NUMARQE platform or in your mobile phone wallet via Apple Pay or Google Pay. As they are digital, they cannot be lost, scratched or damaged in any way.

The NUMARQE virtual cards are free to issue. The advantages of virtual cards are their flexibility - you can instantly issue them and tailor them for specific purchases. By applying NUMARQE’s customisable spend controls, virtual cards are extremely useful for specific use cases. For example, issuing a specific virtual card for spend by a specific department or project, for purchases at a specific merchant (e.g. software subscription) or for purchases with a preset time limit or value limit.

Why do I need NUMARQE physical cards?

Physical cards are a great solution when merchants do not accept virtual cards.

How many users can I give NUMARQE cards to?

You can have unlimited users!

There is no limit to the number of users who can be assigned a NUMARQE card. You can also give cards to a department or a team. The number of users can be changed at any time.

How does NUMARQE help with finance team automation?

Map transactions to the appropriate cost centre or GL account code with your existing chart of accounts.

NUMARQE can be configured to create an automated feed or export file of transaction data in journal format to post into your accounting software. You can upload your chart of accounts to map transactions to the appropriate cost centre or GL account code. Our platform will remember this mapping and auto-predict these codes the next time they appear.

Furthermore, NUMARQE can pull digital receipts straight from the merchant against each purchase transaction or if you prefer you can upload photos/files of the relevant receipt.

Can NUMARQE cards be used at ATM’s?

Not now, but maybe in the future.

NUMARQE’s cards cannot be used to withdraw cash from an ATM. However, you can change your PIN at an ATM.

Is my money safe with NUMARQE?

We issue credit only, we do not hold deposits.

We do not require you to load or deposit money to your NUMARQE account. The only time we will ask you to send us any funds is at the end of the month when we have issued you with your monthly statement in order for you to settle your outstanding balance with us.

Is NUMARQE regulated?

2023 Numarqe Limited, All rights reserved. Numarqe Limited is registered under company registration number 12587141, 47 Red Lion Street, London, England, WC1R 4PF. Numarqe Capital Limited is registered under company registration number 13726764, 47 Red Lion Street, London, England, WC1R 4PF. Mastercard cards are issued by Paynetics AD (via Paystratus Group Ltd, a Technical Provider of Paynetics AD) with a company address at 76A James Bourchier Blvd, 1407 Sofia, Bulgaria, company registration number 131574695 and VAT BG131574695, pursuant to an e-money license issued by the Bulgarian National Bank No. 44/11.04.2016 and the underlying credit is issued by Numarqe Capital Limited.

Is NUMARQE secure?

Yes. NUMARQE treats security and data protection as their highest priority. Access to the NUMARQE platform is secured by strong password controls and Multi-factor authentication. NUMARQE cards are enabled for 3DS to ensure additional protection for online purchases. All personal data is stored in accordance with regulatory standards set by the UK Data Protection Act and European General Data Protection Regulation (GDPR). All our card data is stored and processed in line with the payment card industry standards, being fully compliant with PCI Data Security Standard (PCI DSS).

What support will I get once I’m a customer?

No more robotic call centres, just straight-up human relationships.

Every NUMARQE customer gets their very own dedicated Relationship Manager. If you have any questions, want to change your limits, or require training or assistance rolling out NUMARQE to your entire company you have direct contact precisely when you need them. Because to us, it’s personal.

How long does it take to onboard to NUMARQE?

Fast and hassle-free onboarding for you and your employees.

Onboarding your company onto NUMARQE, setting up cards for your employees, and allowing them to spend takes a matter of minutes. Your dedicated Relationship Manager will be on hand to walk you through every step of the way, provide training to yourself and the team, and share best practices with you.

What is dynamic credit?

Credit that is tailored to your needs.

We understand that some in months you may require more or less credit than others, if for example, you have a seasonal business, or you need another currency to pay a new supplier or heading on a business trip. That’s why we’ve made our credit dynamic - If you need more credit for that month, your Relationship Manager can facilitate this and then drop it back again afterwards. If you’re heading off on a trip, you can allocate a proportion of your credit line to an alternative currency credit card (GBP, EUR, USD) in seconds.

How can I eliminate incurring FX fees?

Save money on incurring FX fees.

You can easily create new cards in either GBP, EUR or USD in seconds and allocate credit to them. This means if you are needing to go away on a business trip or have to make a payment in that particular currency you won’t be charged any FX fees. We’ll be adding more currencies this year.

Frequently asked questions